Last updated: 5 September 2026.
This Privacy Policy (“Policy”) explains how Everest Mobility Ltd (“Everest,” “we,” “us,” and “our”) collects, uses, and shares information.
This Policy applies to the Everest Mobility website, Everest Passenger, Everest Driver, and the ride, delivery, and transport services we provide through them.
Please read this Policy before you use the Services or send us any information. By using the Services, you understand that your information will be collected, used, and shared as described here.
If you do not agree to this privacy policy, please do not use our Services.
We aim for this Policy to follow these principles:
We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.
We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you:
This information may include but is not limited to your name, email address, phone number, mailing address, payment information and your geographic location.
Device and usage information
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze:
We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to:
Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads, or email. They help us understand activity such as ad impressions, clicks, and how people interact with our Services. If you receive email from us, we may use analytics tools to understand whether you opened the message, clicked a link, or interacted with what we sent. This helps us improve our communications. As we adopt new technologies, we may collect information in other similar ways.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
For more information about how we use cookies, please read our Cookie Policy.
To the extent permitted by law, we may also collect information from third parties, including public sources, social media platforms, and marketing and market research firms. Depending on the source, this information collected from third parties could include name, contact information, demographic information, information about an individual’s employer, information to verify identity or trustworthiness, and information for other fraud or safety protection purposes.
With your device's location permission, Everest Passenger and Everest Driver collect precise location information, including latitude and longitude. We also collect pickup, destination, and delivery locations that you enter or select when using our services.
Everest Passenger. We use location information to help you set your pickup point, find nearby vehicles, estimate arrival and trip times, and arrange rides and deliveries. During an active booking, your device location may be shared with the assigned driver to help them find you.
Everest Driver. Everest Driver collects location data to find nearby ride and delivery requests and share your live trip location, even when the app is closed or not in use. Background location runs while you are online or completing a trip. This helps us send requests near you and update arrival estimates and trip progress. On Android, an ongoing notification indicates when this location service is running.
Location sharing. We show approximate nearby vehicle positions to passengers before booking. During a booking, location information is shared with the relevant passenger, delivery customer, or driver to coordinate pickup and track progress. For shared or school transport, trip location may also be available to authorised trip participants, linked guardians, and authorised staff. Location information is processed by Everest and service providers, including Google Maps for maps, place search, routes, and estimates, as needed to provide these services.
Your controls. You can change or withdraw location permission in your device settings. In Everest Driver, go offline after completing any active trip to stop background location updates. Minimising the app does not switch you offline. Turning off location access may prevent nearby matching, live tracking, or accurate arrival estimates from working. Stopping future location updates does not by itself delete information already collected; see the Data Retention and Your Rights sections of this Policy.
We may use the information we collect from and about you to:
Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties and use such combined information in accordance with this Privacy Policy.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.
We may share your information with our affiliates for the purposes described in this Policy. Everest Mobility Ltd has a number of affiliates, all of which are bound to this Policy.
We may also share your information with third parties under the following circumstances:
We may share your information with select third parties who help us operate our business and provide our Services. These third parties provide services to us, such as customer support, web hosting, information technology, payment processing, product fulfillment, fraud control, direct mail and email distribution, events, contests, and promotion administration, and analytics services. These service providers will access your information as needed to perform functions for us under reasonable confidentiality terms.
We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons:
(a) to comply with legal process;
(b) to enforce or apply our Terms of Use and this Privacy Policy, or other contracts with you, including investigation of possible violations;
(c) enforce our Code of Conduct and policies contained and incorporated therein,
(d) to respond to your requests for customer service; and/or
(e) to protect the rights, property, or personal safety of Everest Mobility Ltd, our agents and affiliates, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes.
If our business changes ownership, we may disclose and transfer your information as part of that transaction. This may include a sale, transfer of assets, or due diligence before a transaction. If our assets are sold or transferred to a third party, customer information, including your email address, may be one of the transferred business assets.
We may share your information with current or future affiliated companies.
We may disclose your information to any third parties based on your consent to do so.
We may disclose de-identified and/or aggregated data for any purpose to third parties, including advertisers, promotional partners, and/or others.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:
Much of our processing of information is to meet our contractual obligations to provide services to our users.
In many cases, we handle information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:
(i) Customer service
(ii) Marketing, advertising, and fundraising
(iii) Protecting our users, personnel, and property
(iv) Managing user accounts
(v) Organizing and running events and programs
(vi) Analyzing and improving our business
(vii) Managing legal issues
We may also process information for the same legitimate interests of our users and business partners.
We may need to use and disclose information in certain ways to comply with our legal obligations.
Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent; in accordance with applicable law.
We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research, or reporting. The information (including your IP address) collected by various analytics technologies described in the “Cookies and Other Tracking Technologies” section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the official Google Analytics Opt-out Browser Add-on.
Please note that you are not obliged to share your Personal Information with Us. But if you refuse to share the Personal Information we require from you for the purpose of providing our Services, we will not be able to provide our Services to you. To use your information as described above, we rely on the following legal bases:
Individuals who have their Personal Information held by Everest are entitled to exercise the rights below and may contact us accordingly:
(i) Right to request for and access their Personal Information collected and stored. Where data is held electronically in a structured form, such as in a Database, the Data Subject has a right to receive that data in a common electronic format.
(ii) Right to information on their personal information collected and stored.
(iii) Right to objection or request for restriction.
(iv) Right to object to automated decision-making.
(v) Right to request rectification and modification of Personal Information which Everest keeps.
(vi) Right to request for deletion of their data.
(vii) Right to request the movement of data from Everest to a third party; this is the right to the portability of data.
(viii) Right to object to, and to request that Everest restricts the processing of their information.
Your request will be reviewed by Everest’s Data Protection Officer (DPO) and carried out except as restricted by law or Everest’s statutory obligations. You may decline to provide your Personal Information when it is requested by Everest, however, certain services or all the services may be unavailable to you. You may review your account settings and update your Personal Information directly or by contacting us. You have various rights with respect to the collection and use of your information through the Services. Those choices are as follows:
You may unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link at the bottom of each newsletter or by emailing [email protected] with your request.
If you have registered for an account with us through our Services, you can update your account information or adjust your email communications preferences by logging into your account and updating your settings.
As described above in the “When We Disclose Your Information” section, we may share your information with trusted service providers or business partners in countries other than your country of residence in accordance with applicable laws. This means that some of your information may be processed in countries that may not offer the same level of protection as the privacy laws of your jurisdiction. By providing us with your information, you acknowledge any such transfer, storage or use.
We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.
The Services are intended for users over the age of 18 and are not directed at children under the age of 13. If we become aware that we have collected personal information from children under the age of 13, or personal data (as defined by the Nigeria Data Protection Regulation—NDPR) from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.
We retain the information we collect for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.
The Services may contain links to third-party websites (e.g., social media sites like Facebook and Twitter), third-party plug-ins (e.g., the Facebook “like” button and Twitter “follow” button), and other services. If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function. Everest is not responsible for the content or privacy practices of such third party websites or services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We encourage you to read the privacy statements of each and every site you visit.
We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your information. If we make material changes to this Privacy Policy, we will provide you with notice as required by law.
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:
[email protected].